What countries do you ship to?

We ship to almost every country. Once you type in your address during checkout, you'll see a list of shipping rates and options to your specific location.


When will my order ship?

Shipments are usually sent out between 1-3 business days after an order is placed. Time frames may very due to high order volumes during holidays or events, and occasionally it may take up to 7 business days to process your order during these times. Made-to-order items such as bracelets usually take 1-2 days to create, meaning your order may take a bit longer to ship.


When will I receive my order?

Domestic shipping within the US takes 1-10 business days depending on the type of shipping purchased. Other factors may increase this timeframe such as holidays, closures or other events.

International shipping can take anywhere from 1-10 weeks depending on the type of shipping purchased. Other factors may increase this timeframe such as holidays, closures or other events. 

*International orders are also subject to customs/duty/import fee's upon arrival to your country. These fee's are the customers responsibility and are different depending on your own countries rules/regulations.

*Please note that we are NOT the shipping service and cannot answer any shipping related questions. Please contact the shipping service via your tracking link to get assistance with any shipping related questions.



We don't accept returns on crystals as they can be very fragile when shipping, and we like to avoid as much damage as possible. They are bubble wrapped and placed in a bubble mailer to avoid any damage during transit to you.

Bracelets are custom-made per order therefore are non-returnable. If you receive your order and it doesn't fit, we do offer size adjustments, but the customer is responsible for any extra shipping costs. *Please refer to our size measuring instructions listed in the description under any bracelet in order to accurately decide which bracelet size you need the first time. Email contact@lunagem.com for size adjustment instructions, and where to return your package.

*Be aware size 6 bracelets are VERY small, we tend to get a lot of exchanges on these bracelets, please check your size before placing your order*

Any body-jewelry such as earrings/piercings of any kind are NOT returnable for sanitary reasons.

If you are unsatisfied with any of your products, or if anything is broken/damaged upon arrival, please email us and we'll do our best to solve the problem as quickly and efficiently as possible.


Any other inquiries:

If you have any problems/questions about your order please email us and we will always do our best to solve them in any way possible. Or if you have any other general questions, please email:


*If you've already placed an order please provide your order number in the email.